Return policy

Last updated: 2 September 2026

1. When you can request a review

Because seed packets are moisture-sensitive, please raise a quality request within 36 hours of delivery for:

• Wrong variety or pack size compared with your invoice.
• Crushed, wet, or transit-damaged packets unfit for sowing.
• Courier marked delivered when nothing arrived.

2. What is not covered

• Minor pouch marks, natural seed speckles, or normal size differences.
• Delays caused by a wrong address or unreachable phone number.
• Packets opened, sown, or discarded before a support ticket is filed.

3. How to file a request

Open Track & Support with your order number, a short note, and clear photos of the outer carton and affected packets. Our support team aims to reply within two business days.

4. How we resolve requests

Approved requests may receive a partial refund, a replacement (if stock allows), or store credit.