Cancellation policy

Last updated: 2 September 2026

1. Before packing

Requests filed in Track & Support before packing starts can be cancelled with a full refund to the original payment method.

2. After shipping starts

Once a shipping label is created, cancellation is usually not possible. You may refuse the parcel; return shipping costs may reduce any refund.

3. COD orders

Repeated COD refusals without a valid reason can pause COD on your account.

4. Refund timing

Approved refunds usually start within 5–7 business days. Bank or UPI timing depends on your provider.